All posts by Jill Tooley

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Television Ads – Annoying or Effective?

I’ve noticed a pattern over the past few years, and I’m not sure that television advertisers will be too happy about it. The pattern is simple: I watch a program until the commercials begin, I pick up the remote, and I mute the TV commercials until the show comes back. Does anyone else do this? […]

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How Often Do You Thank Your Cashier or Sales Rep?

In my opinion, there is a serious deficit in this country, and I don’t mean the one that President Obama is working on. I’m talking about the ever-serious “thank you” deficit. When I was growing up, I was always told to mind my manners, to respect adults, and to say “please” and “thank you”. Clearly, […]

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Why Your Attitude Makes a Difference

What’s the first vision that pops into your head when I say the words: “customer service”? Do you think about a smiling face? A few friendly words? Or, maybe you think of someone who went out of his or her way to help you with a problem? No matter what your thought process on customer […]

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