What do you do when you’re dissatisfied with a purchase? In my experience, people tend to fit into 3 general categories: Fire-and-Pitchforks, Mildly Annoyed, and Indifferent (Meh). I definitely fall in between the extremes, just like most people. For the most part, I don’t make a fuss as long as what I bought is in the ballpark of what it should be. And when I do make a fuss, it ends up being such a hassle that I usually just wish I had lived with the problem.
However, I do have my breaking point, and that point was reached last week over a bag of Baked Cheetos.
Here’s the back story: my wife had been looking forward to a bag of Cheetos all day. During lunch, I went out and got her a bag. But…crap! I accidentally bought her the wrong type (Flamin’ Hot Cheetos), which was strike one against me. Fortunately, we found a co-worker who was willing to trade for his bag of Baked Cheetos. I was saved!
But this is the kicker to my Cheeto story. When she opened it, expecting nothing but cheesy goodness as usual, this is what she saw:
My first reaction: “OMG, WHAT THE F@#& IS THAT?!!!”
My second reaction: “I’m STILL in trouble.”
My third reaction: “I have to show everyone!”
And I did show everyone in the office. Everybody had pretty much the same reaction to the deformed Cheeto, which was something along the lines of curiosity combined with utter disgust. The cheese-covered blob you see in the picture not only looked disgusting, but it was as heavy as an entire normal bag by itself. It didn’t even appear edible, to tell you the truth. It took a while, but after the novelty wore off I decided that Cheetos needed to hear about this. You mess with me, and I get over it. But mess with my wife and I change teams over to the Fire-and-Pitchforks I mentioned earlier!
I felt that this incident would be an excellent case to make transparent to all of you to see how well a company takes care of its customers. Even though it may have been a justified mistake, Cheetos (owned by Frito Lay) is in the wrong here; no one should have large, heavy clump of anything ruining their delicious snack.
I’ll soon be sending an email to their customer service, and I won’t be expecting anything less than A+ service. That doesn’t mean I’ll get it (heck, they might not even respond) but I’m firmly committed to that Fire-and-Pitchforks attitude at this point! I’ll keep you updated if I receive any correspondence from Frito Lay on this issue. Side note: can you imagine how much OUT of trouble I would be if I could somehow get my wife a month’s supply of Cheetos? Wishful thinking. *Disclaimer: The views in this post are my own and don’t reflect the views of QLP as a whole.
Do you think I’ll get a response from Cheetos/Frito Lay regarding this seemingly-inedible, cheesy monstrosity? Have you ever had a similar experience with a product and taken the time to contact a company representative?