Why You Shouldn’t Wait to Open up Your Delivered Promo Products
Receiving your promo products after days of waiting may not feel exactly like Christmas morning, but it’s pretty darn close. You completed your promotional order checklist and you’ve been checking your shipping status on a daily basis (or maybe an hourly basis if you were in a rush for them) and now the day has arrived.
But, before you put the unopened box of your customized Mixing Glasses in the corner of your office and get back to work, there are a few things you should do to make sure your giveaways are in great shape. The first thing? Open up your boxes and inspect your items!
Why Should I Check My Items?
I know, I know, you’re leaving your glasses in the shipping box because it’ll be easier to move them to the convention center. However, it’s best to check over your glasses (or pens, sticky notes, tote bags, and any other items you’ve ordered from our website) to make sure none arrived broken, stamped with the wrong imprint, or accidently shipped without an imprint at all. We want you to be over-the-moon excited with your items. If for whatever reason you’re not, the more time we have to fix any errors, the better.
Who Do I Contact If I See an Error?
IF, and I mean IF there are any issues with your order that you want addressed, our customer service team is always happy to assist in righting any wrongs. I’ve gone into depth on our returns and refunds policy here, but there’s nothing wrong with a quick reminder. If you worked with an individual sales team member, please contact them first and they will do everything they can to fix and correct the error. If you ordered your items online, you can reach our customer service team by phone at (866) 312-5646 or by email at email@example.com. Don’t be afraid to voice your concerns directly to them! Everyone here wants you to be above-and-beyond happy with all of your items.
We’ll ask for you to send a picture of the problem products (a picture can say a thousand words after all), and once we prove your order was not produced in accordance with the signed contracts then we will open up a claim with the factory and we will all work together to find a solution. This is a case-by-case sort of scenario, but I can promise that our claims department will work tirelessly to find a solution that will please everyone.
I’m more of an optimist, so let’s look on the bright and more realistic side and say that you love your items right out of the box. The imprint looks amazing in real life and the digital or paper proof you requested gave you a perfect idea of what to expect. You inspected all of your promotional glasses and none arrived broken or chipped. Now you can put the boxes in the corner of your office until your event day and rest easy knowing that everyone is going to be impressed with your items.
Where to Go and Share Your Experience
We love hearing back from customers about their orders. Whether you ordered wedding favors for your big day or you ordered customized pens for a convention, share the news with us! We enjoy reading your reviews and connecting on the following websites:
Yelp: While you’re giving a five-star review to that Chinese restaurant you got take out from last night, why not share your ordering experiences from QLP on there, too?
WeddingWire: Check out vendors in your area and what other brides have to say about the photographer you’re considering at this wedding focused review site.
Trustpilot: Unlike some other review sites, all their reviews are public so you won’t have to worry about your review being hidden. We want to hear what you have to say.
ResellerRatings: They’ve been in business for 16 years, which in website years is being like 64 years old.
Google+: If you have a @gmail.com account, chances are you are the proud owner of a Google Plus account as well (you can learn more about this social network here).
Sharing Is Caring – Your Pictures, That Is
Let’s say you have wedding favors that you ordered from us and you are so excited to share a picture of them, but you’ve already exhausted your bridesmaids, maid of honor, and your grandparents and soon-to-be grandparents with wedding details. Guess what? We love seeing pictures of your wedding favors, every day of the week!
Whether it’s easier for you to share your picture on our Facebook wall or you’d like to email us a picture (or two) and have us post them for you, we’re always happy to see your finished products. Here are just a few examples of the pictures we have ‘snazzed’ up:
Not a bride? That’s great, too, because we love seeing your company’s giveaway items as well! If you’re headed to a trade show and have some awesome magnetic clips to give away or you’re ordering customized umbrellas to resell with your logo on them, go on and share a picture with us and our fans.
You can email your pictures to your sales team member and they’ll make sure they’re forwarded to our social media team to share. Or, you can always share a picture of your item directly on our wall; here’s a link to our Facebook page. Whatever is easiest for you, go ahead and go for it!
Twitter more your style? Share a picture with us there and tag @qualitylogo – we love seeing your final products with your logo or message imprinted on it:
Tumblr and Instagram
If you’re looking for some additional QLP fun and want to keep up on Bubba shenanigans, our sales, and life here at the QLP office, follow us on Tumblr and Instagram!
- Inspect your items: Once you receive your order, open up the box and take a good look at everything. Are you happy with your imprint? Does the item exceed your expectations? Do you want to shout from the rooftop how excited you are that you found Quality Logo Products?
- Don’t panic if there’s an error: We have a risk-free guarantee in place in case your items aren’t what you signed off on the digital or paper proof we sent you. Contact your sales team member right away so we can fix the error. If you have more questions about how returns and refunds are handled, check out our blog on the topic here.
- Leave us a review: Whatever review site is your favorite, we’d love to hear about your item, the ordering process, or how working with QLP was for you. We’re on Yelp, Trustpilot, ResellerRatings, and Google+ for your convenience.
- Share to your heart’s content: Please share a picture of your items on our Facebook wall or tweet a picture of them. Once your items leave the factory we won’t see the final product unless you send us a picture. Or just send your sales team member an email with your pictures attached. That works, too!
- Follow us to the moon and back: Okay, not really to the moon, but we’d love to stay connected with you on our social media accounts. Facebook, Twitter, Tumblr, and Instagram – we’re here and can’t wait to keep you updated on Bubba shenanigans and our sales too!
If you’ve ordered with us before, what did you enjoy most about your experience? What is your go-to review website when researching a new company? Let us know in the comments below!