A Word of Thanks Goes a Long Way: Why “Thank You” Still Matters!
When I was a kid, my parents always told me that saying “please” and “thank you” was important. If someone answered a question for me, gave me a gift, or even pointed me in the correct direction, I was taught to say those two little words. Unfortunately, in my recent experiences, it seems that these words of thanks have fallen to the wayside!
Why is saying “thank you” so important? What’s the big deal?
I’ve heard some people say: “Well, they were just doing their job…why should I thank them for that?” Really? I am both shocked and hurt by that kind of a response. Sure, maybe that cashier at the Home Depot was “just doing her job,” but she helped you purchase the items you need. She provided a service that you required in order for you to leave the store with your products, so why doesn’t she deserve to be thanked?
I don’t have time to say “thank you.”
This is a bogus excuse. Who doesn’t have ONE SECOND to say two words? Go ahead and say “thank you” quietly to yourself and see how long it takes. Unless you speak in binary code, it shouldn’t take you longer than a second or two to say it. It doesn’t take much to express your gratitude, and I guarantee your words will be appreciated.
He or she doesn’t deserve to be thanked!
Who doesn’t deserve to receive a “thank you?” Even if you receive a gift that’s completely horrid or you don’t feel someone was friendly enough toward you, saying thanks should still be a part of your response. The worst part, for me, is hearing a customer service rep say: “Thanks, and have a great day!” without hearing the person say anything back. They just walk away. Why is that acceptable? Just say “thanks” or “you too” or something…it’s common courtesy!
Do you have proper “thank you” etiquette? Do you feel that those two words are as important to the customer service realm as I do? Let us know! THANK YOU for reading the Quality Logo Products® blog, and we can’t wait to hear from you. 🙂