All posts in Employee and Workplace


Building Teamwork with NBC’s ‘Community’: What the Characters Teach You About Staff Personalities

NBC’s Community is an excellent TV show that for two years has been snubbed in Emmy nominations, critical acclaim, and until now, the QLP blog. However, my soapbox about this consistently funny, introspectively meta, and amazingly brilliant show will have to wait for another day. Today we’ll focus on the dynamics of everyone’s (and it […]


How to Deal with Difficult Customers: The Victim, the Nitpicker, the Groundskeeper, and the Power Tripper

Following a “how to deal with difficult customers” script is a great way to save yourself the time and energy of treating people like individuals. In fact, by simply researching steps on how to react to challenging clients, you’ll be able to take away the “difficult” label immediately! …Followed by the “customer” one. But if […]

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