How Often Do You Thank Your Cashier or Sales Rep?

In my opinion, there is a serious deficit in this country, and I don’t mean the one that President Obama is working on. I’m talking about the ever-serious “thank you” deficit. When I was growing up, I was always told to mind my manners, to respect adults, and to say “please” and “thank you”. Clearly, other people do not place the same value on those words, because I hardly ever hear them said anymore. What happened to those two little words? It seems like they are becoming increasingly absent from our vocabularies, and I’d really like to understand why. Saying “thank you” is much more valuable than one may think!

Every time I go somewhere, whether it’s to the grocery store or to my favorite restaurant, I come into contact with people employed in the service industry. As I previously mentioned, I’ve been in the habit of saying “thank you” and being polite for awhile now, but I’m still taken aback by the vast numbers of customers that don’t say it. Nobody’s perfect, and I’m not claiming to be, but what is so difficult about muttering two little words when a cashier or a server successfully completes your transaction and tells you to have a good day? To me, it’s almost automatic; someone says “thank you, and have a good day” and I say “thank you, you too”. Viola! It took five seconds, and no one was harmed. I know that, once upon a time, when I was employed by a retail store, I would always perk up when someone said thanks. It doesn’t take much effort to be civil and courteous to one another, and I wish that more people would realize that.

I could probably go on and on about this and just end up repeating the same point, so I’ll stop here. But I hope you take something from this blog post and understand how your actions (or non-actions) can affect other people. Sometimes the most basic sign of courtesy and friendliness can make someone’s day, and it doesn’t take a ton of effort to accomplish such a feat. I hate to sound preachy, but if we would just think about how our demeanors affect the people around us, I think we would all be a lot happier!

Jill Tooley

Jill has been obsessed with words since her fingers could turn the pages of a book. She’s a hopeless bibliophile who recently purchased a Kindle after almost 6 years of radical opposition, and she loves stumbling upon new music on Pandora. Random interests include (but are not limited to) bookstores, movie memorabilia, and adorable rodents. Jill writes for the QLP blog and assists with the company’s social media accounts. You can connect with Jill on Google+.


  1. Shane

    Well. . . Me and my 3yo daughter was at Sally’s Beauty Supply in Colton, California and after buying her a nail polish the cashier hands her the small bag and my 3yo says “Thank You” no response from the cashier, after saying “Thank you” several times the cashier responses. Livid I told my daughter in front of the cashier “Don’t be nice to people that don’t deserve it”. I’m raising my daughter to be civilized but, how can she in a world with so many uncivilized people.

  2. Denise

    I can tell you from experience, perhaps it is the customer that is put off because cashiers nearly everywhere have stopped saying “thank you”. I have noticed over the past few years that when a I purchase something from a store, 90% of the time, the cashier’s are not saying “thank you” anymore. They may say “have a nice day” or “have a good night” or “there you go” or something else, or nothing at all; but the recognition that they are grateful you chose to spend your money at that store with a “thank you” has nearly vanished. Perhaps it’s because many stores are huge corporations, and there is a loss of connection. Perhaps manners are changing. I say “thank you” automatically when given change or a receipt, but I am immediately pissed off at myself when I realize that I’ve said “thank you” to a cashier who hasn’t thanked me for spending my hard earned money in “their” store!

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