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How Do I Check My Order Status?

Frequently Asked Questions ❯ Customer Portal

Related Questions

We know you’ve got a lot going on, so we’ve made it quick and easy for you to keep track of what’s happening with your custom products through every step of the process. (We get it, we like to be informed too.) You can find out directly on the portal, but there are live chat and phone options too. Here’s where to look for that all-important info.

Phone Reminders

Check Your Email

The first place to check for order updates is your inbox. We’ll email you when your order moves to the next stage in the process, including when it goes into production, ships, or is due to be delivered. We’ll also email you if we need information to keep moving with your order, such as your final artwork or proof approval. We’re on the case when it comes to keeping you informed, so you can sit back and daydream about giving out your promos to all those happy customers.

Contact Rep

Contact Your Sales Rep

If you’d like to speak to a friendly and helpful human about your order status, you can reach out to your sales rep on the phone or via email. They’re happy to explain where your order is, what’s happening next, and roughly when you can expect to receive it. Make sure you have your Order Number: You can find this in your order confirmation email or on your Order Details page.

Call or Live Chat With Us

You can reach more friendly and helpful humans on our customer service team. They’re available over the phone at 1-866-312-5646 or on live chat on our website. You’ll find the live chat option at the bottom right corner of your phone or computer screen. Our team is available between the hours of 7AM to 5PM (CST) from Monday to Friday.

During off-hours, you’ll find an interactive AI menu and the option to record a voicemail. Top tip: Make sure you have your Order Number available, so our agents can help you as efficiently as possible.

Receive Reminders By Phone

Receive Reminders By Phone

If we’re getting close to the deadline to complete your order, we’ll call you with an automated voice message to remind you, so you don’t miss your delivery date

You can also sign up to receive order updates via text. Open the relevant Order Details or Quote Details page and scroll to the bottom, to the box labeled Order Contacts. In this box you’ll see all the contacts associated with that order or quote. When you hover over each one, an Edit button will appear: Click that and from the popup that opens, check the box that says Send Me Order Updates via Text. To see the terms and conditions, click on the word “Text.”

Alternatively, you can click the blue button at the top of the Order Contacts box that says Manage, and you’ll see a list of all the contacts with an option to edit each one.

Contact Us to Check Your Order Status Today!

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