Promotional Products Home Frequently Asked Questions What's the Return Policy on Orders?

SHIPPING & RETURNS

What is the Return Policy?

We’re here to make sure you’re 100% satisfied with your experience. Our sales team will do everything possible to ensure you’re comfortable with placing an order and happy with the products you receive. But we also know sometimes things happen.

For one reason or another, you may need to return your promotional products. In case you need to return your items, we have some guidelines to keep in mind:

No Returns

Returning Customized Products

We can’t accept any products once they’ve been branded with your logo or artwork. While it may seem risky to place an order of customized products, we’ve amped up the technology behind our online ordering form, introducing features such as a step by step guide to customization and 360º photos of each product. Not to mention, you’ll receive a free virtual proof with every order. And if that’s not enough, our excellent customer service team will ease any concerns over placing an order and make sure you have the chance to see the final product, either through a finalized art proof or a free sample (up to $7 for qualified customers/addresses). So you don’t have to worry about getting stuck with something that’s less than incredible.

Blank Products

Returning Blank Products

If you placed an order for blank products on our website, you can return your products for a 15% restocking fee. Blank products are those without the addition of your logo, artwork, or custom design.

Have no Fear, Our Team is Here!

While we pride ourselves on excellent customer service, it’s possible there may be a mistake with your order. Before we can begin your claim, you’ll need to provide a sample of the damaged or misprinted goods. Snap a few pictures and send over to our team, or better yet, send us a physical sample of the product. We may need to test it out in person depending on the claim. Keep in mind that no returns are accepted after 15 working days so let us know if you have a concern asap and we’ll take care of the problem! Remember, we’re here to make sure you’re happy, every time!

If you do have any concerns, please be sure to reach out to us within 5 working days after you receive your order. Any return past this point may not be processed. It’s all about making sure we continue offering the best of the best to every customer!