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How Do I Login and Use the Portal?

Frequently Asked Questions ❯ Customer Portal

Related Questions

Welcome to the QLP portal! Here’s how to do all the important bits, including logging in, finding your old and current orders, and getting a receipt.

How do I get to the login screen?

Every page of the Quality Logo Products website has a horizontal blue bar along the top. In the right-hand corner, click the button that says My Account, which opens a dropdown menu. Clicking on My Account, My Orders, or My Artwork from this menu will take you to the portal login screen and then to the relevant portal section.

Need a shortcut? Click here to go straight to the login screen!

Image Login

How do I Login?

On the login screen, enter the email address or phone number associated with your QLP account and click Send Code. If you use a phone number, you’ll need to agree to accept texts from QLP about your order: we don’t send marketing messages over text and you can opt out any time. We’ll send a single-use code to the email address or phone number you entered. Enter that code into the boxes and click Login.

How do I recover my password?

To Login, all you have to do is enter the email address or phone number associated with your account on the sign in screen, click Send Code, then enter the code we send you. The code is single-use; you’ll get a new one every time you Login.

How do I create an account?

You don’t have to! We automatically create an account for you when you add a product to your cart, ask for a quote, or order a sample. Your account is tied to the phone number and email address you entered when you completed these actions. Go to the login page, enter either your phone number or email address, then type the single-use code we send you and you’ll be taken to your account.

Image Add to Portal

How do I add a product to my portal?

You’ve found a product you like on our website: On its product page, you can add it to your cart, order a mockup with your logo, or order a sample. Completing any of these actions will automatically generate a record in your portal or create a portal account for you if you’re a new customer. You’ll be able to make edits, add or change artwork, approve a proof or ask for changes, pay, get a receipt, and place a repeat reorder. You’ll also be able to track its progress all the way through to when it’s delivered.

Needs Your Attention

Where do I find my current orders?

Any orders that need some type of input from you – for example, if we’re waiting for your artwork – are under the Needs Your Attention tab. Once you’ve approved your proof and paid, your order moves to the In Production tab.

Needs Your Attention

Where do I find my completed orders?

You can find completed orders under the Order History tab. Please note that only orders placed since you signed up for the portal will be displayed in the portal. Any orders you placed before then will not be visible in the portal. You can reach out to your sales rep for any information about those orders.

Where can I find artwork I’ve used before?

Any artwork you upload is stored in your My Artwork tab, so it’s easy to find if you need it again. Whenever you add or change artwork, you’ll be given the option to upload new art or choose art from your library. Much easier than searching through all those files.

How do I add my shipping information?

Before you can place an order, you need to fill out your shipping information. When you hit Approve, you’ll be able to enter the address or choose from the addresses you’ve used before. Fill in the details of where you’d like your products shipped, check ‘em one more time, and hit Submit. You’ll then be able to fill out your payment information.

Image Tracking 1

How do I track an order?

You can track your orders on the Sign In page without logging in. Just enter your order number and ZIP code in the boxes and hit Search.

Image Tracking 2

Once you’ve logged in to the portal, you can track each order’s progress by finding it under Needs Your Attention or In Production, and clicking to open it. You’ll see a progress status such as Artwork Pending, tracking information once your package has shipped, an estimated delivery date, and other details.

Order Status

How do I check my order status?

On every page of the Quality Logo Products website, you’ll see a horizontal blue bar at the top, with a button that says My Account in the right-hand corner. Click that and select My Orders. You’ll be taken to the portal login screen. Once you’ve logged in, you’ll be able to view details about your current orders.

Image Receipt

How do I get a receipt?

Once we’ve charged your payment method, you’ll be able to view a receipt on that order’s Order Details page. When your order has been completed, you’ll be able to view and download an invoice. Find the order in the Order History tab, click on it to open the details, and scroll to the Payment History section. Click on the dollar amount listed: this will open the invoice that you can download.

Image Reorder

How do I place a repeat order?

You can quickly place a new order that’s identical to a previous order in the portal. Go to the Order History tab, find the original order, and click to open its Order Details page. You’ll see a button that says Start Reorder. Click that to create a new duplicate order, which you can edit as necessary. When you’re ready, click Approve & Pay to send it into production.

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