How Do I Manage My Artwork in the Portal?

Under each grey square is a button that says Add Artwork. Click the button for the location you want to add artwork for. You’ll get a popup where you’ll be able to either choose artwork from your library of art that you’ve used previously, or add a new artwork file by clicking the blue Add New Artwork button. Once you’ve made your choice, hit Submit Changes. You’ll see a preview of your chosen artwork, and choose your design color.

Can I edit or replace my artwork?

Yes, you can replace or edit your artwork until you’ve signed off on the proof. At that point, your order goes into production and we’re not able to make any more changes – so make sure you’re really happy with how it looks. Please note that switching artwork will require a new proof, which can slow down your order and potentially affect your delivery date.

How do I change my artwork?

To replace your previously uploaded artwork, go to the Needs Your Attention tab, find the relevant quote or order, and click View Details. Next to the picture of the product, you’ll see a preview of your current artwork. Products with more than one imprint location will show previews for each location.

Under each preview is a button that says Edit Artwork. Click that button and you’ll get a popup where you’ll be able to either choose artwork from your library of art that you’ve used previously, or add a new artwork file by clicking the blue Add New Artwork button. Once you’ve made your choice, hit Submit Changes. You’ll see a preview of the updated artwork, and choose your design color.

Alternatively, you can click the Edit Quote or Edit Order button near the top of the page and select Artwork from the dropdown menu. For items with more than one imprint location, you’ll be prompted to select the one you want to edit.

How do I view my proof?

We’ll whip up a proof so you can see what your design will look like on your product – as close as we can get it. Go to the Needs Your Attention tab, find the relevant order, and click View Details.

You’ll see a picture of your design. Below it is a download icon: Click this button to view a downloadable high resolution PDF of your proof. On this, you’ll see:

• Details about the product you’re ordering, including product color, logo color, maximum imprint size, and the size your design will be printed.
• Your design.
• Diagrams showing the maximum imprint area (as a dotted line) and how your design fits within it, and the position of the imprint on the product.
• A photo mockup showing what your design will look like on the product, as close as we can.

How do I approve my proof?

Go to the Needs Your Attention tab, find the relevant order, and click View Details.

Check one last time that there are no typos or mistakes, then click Approve & Pay. This will take you to a screen titled Edit Payment where you’ll fill out your payment details. Once you’ve paid, your proof is approved, and your order goes into production. Time to start getting excited!

What if I don’t like my proof?

We’re sorry to hear that you don’t like your proof. To let us know what you’d like to change, first go to the Needs Your Attention tab, find the relevant order or quote, and click View Details. Click Edit Quote or Edit Order, and select Artwork from the dropdown menu.

These actions will open a popup where you’ll be able to tell us what you’d like to change. There’s a text box for your notes: Please be as specific and detailed as possible. You’ll also be able to choose a different color for your design, choose different artwork from your artwork library, or upload new artwork by clicking the Add New Artwork button.

Please note that producing a new proof may extend our timelines, which may mean missing your delivery deadline.