Do I Need to Place Multiple Orders?

The short and simple answer is yes. Let's pretend you have your eyes on a round stress ball, a plastic tumbler, and a nice comfy t-shirt. You will have to place a different order for each item.

This is because we work with different vendors around the world, and they supply their own products and no one else's. Your order is placed, they get the customizing going, and then it's shipped straight to your door. Easy as that.

Sticking with the example above, let's go ahead and say you want to order 300 stress balls, 300 tumblers. and 300 t-shirts. For the purpose of this example, the stress balls come from a vendor in California, the tumblers are made in Illinois, and the t-shirts come from Nebraska. Shipping and sales tax are calculated from the location of all 3 suppliers, which is why you're placing 3 separate orders.

Since every set of items you receive has to be ordered separately, you'll place the order through different order forms. To be sure the artwork for each item is correct, you'll add it to each order individually in your customer portal. You can upload brand new artwork for every order, or find artwork you've previously used in your Artwork Library.

The process of placing separate orders not only increases your order accuracy, since our system recognizes previous user information, it also guarantees faster checkout! After placing your order, we'll send you an email with a link you can follow to review your orders in your customer portal. Depending on timing, you might receive one email per order, or one email with links for all your orders. You will need to "Approve & Pay" for each order individually.

You can also order separate items via phone at (866) 312-5646, or by emailing us at info@qualitylogoproducts.com, and telling us which items you'd like to order.

Managing Orders in the Portal

Once you’ve submitted all your order forms, you’ll be able to find and manage all your orders in one place: your customer portal. This makes it easy to edit, approve, pay for, and track each order, without having to dig through your emails.

To look at orders that aren’t in production yet, go to the Needs Your Attention tab.
To look at orders we’re actively working on, go to the In Production tab.
To look at orders that have been fulfilled, go to the Order History tab.

Under each tab, you’ll see a list of orders in that stage. There’ll be a picture of the product, a preview of your artwork (if you’ve added it), and information like the Order Number and total cost. Click anywhere on this summary to open the details page for that specific order. This will allow you to view all the information, add artwork, make changes, approve your proof, and pay.

Although you place your orders individually, you only need to go to one place to manage them all.

Group Your Orders

If you have a lot of active orders, and the thought of clicking through and paying them individually makes you want to scream internally, we've got you. Contact your sales rep and ask them to group your orders: You'll be able to Approve & Pay for them all at the same time. Just make sure you're happy with each and every one before you click that button, since once your orders go into production, we can't cancel or change them.