Promotional Products Home Frequently Asked Questions What is a Setup Charge?

A setup fee is the cost associated with the creation of a dye, plate, screen, or other fixture that is used in our machines to print your logo on your desired item.

That's a fancy way of saying it's the cost of running the machines and customizing your products. It takes ink and high-tech devices to get your design printed. This setup charge helps make that possible.

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If you want to learn even more about setup charges, check out this blog post!

Why Am I Charged a Setup Fee?

You're being charged this fee because it costs money to print your design onto an item. We work with vendors around the country who work hard and use all kinds of ink, machines, and resources to customize your items. The setup charge helps them keep everything running smoothly.

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Setup Screenshot

Where Do I Find the Setup Fee?

The setup charge will be listed on your order form when it comes time for payment. Some items will also have no setup charge, while others will have a charge listed. It just depends on what you're ordering!

For many items, a one color, one location print is included with your order. You might pay additional setup charges if you want more than one color in your design, or if you're printing on multiple locations on the item.

The good news is you're always going to know how much you're paying! No questions asked. If there is a setup charge, you'll clearly see it listed.

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When Are Multiple Setup Fees Applied?

You will likely pay multiple logo setup fees in the following situations:

Colors

Your design is screen printed or pad printed on an item using more than one color.

Locations

Your design is printed on more than one location on the item.

Items

You order a bunch of different products at one time.

Of course, there are exceptions to these rules. Each product will have the setup fee listed when you view it on the website, so be sure to do your homework and find something that works best for you.

Remember – our customer service team is always one call or email away. They know all about setup fees and will be able to help you find something that works for your budget.

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